IT Feeback is committed to protecting your privacy. This Data Privacy Statement (“Statement”) explains how we collect, use, disclose and protect Personal Information (as it is defined below) of our customers and users. It applies to all Personal Information collected by us.
We reserve the right to update or modify this Statement at any time and from time to time without prior notice. If we make any material changes to the way we process your Personal Information, we will notify you before such changes are effective. We recommend you review this Statement periodically.
Collection of Personal Information
Information You Provide to Us Directly You may provide your Personal Information to us when you use our Services, including when you create an account with IT Feedback, search within or make a purchase through our Services, contact us with inquiries, respond to surveys, or otherwise access our Services.
When you make a purchase through our Services we collect information related to that purchase. This may include information such as items purchased, special instructions, date and time of purchase, and subtotal.
Payment Information – Payment information is collected such as bank name and payment method. However, we do not store any payment information on our Services. We will use a secure third party to process all payment information.
Surveys – From time-to-time, we invite our customers and users to participate in surveys or contests. When a customer or a user participates, we may request certain Personal Information such as name and email address.
When you use our Services (for example on our Site), complete electronic forms, communicate with us or contact us by email or phone, we may automatically collect and store certain information about you and the activity you engaged in, for example: your name and contact information; your purchase details; information that you voluntarily provide to us; the nature of your communication; the purpose of the interaction, and the action we took in response to your inquiry or request.
Use of Your Personal Information
We may use the information we collect or receive about you for various purposes.
To Provide You With Our Services
We use your information to provide you the Services. For example, we use payment information to complete a transaction or an address to fulfill your purchase order. If the applicable information is to be provided or Service is to be performed by a third party, then we will disclose the applicable Personal Information to the third party providing the information or performing applicable Services. Your information may be available or provided to third-party service providers (such as the post office, banks and credit card companies) and that are contractually obligated to protect your information as disclosed in this Statement.
We use your information for our everyday business operations such as auditing, administration of the Services, forum management, fulfillment, and analytics. Your information may also be used to improve the content and/or functionality of the Services. For example, it may be used to help us improve our offerings. We also use your information to personalize your experience. For example, we may personalize the content and features you see when visiting our Services. In addition, we may personalize advertisements, marketing communications, and recommendations to make them more tailored to your interests.
To Communicate with You
We use your information to communicate with you. We may contact you with promotional offerings or other communications that may be of interest to you.
In the event you contact us, we use certain information to respond to your questions and assist you with any issues that may arise in your use of the Services.
For Account and Network Security Purposes
We care about keeping you secure and safe while using our Services. Keeping you safe requires us to process your Personal Information, such as your device information, activity information and other relevant information. We use such information to combat spam, malware, malicious activities or security risks; improve and enforce our security measures; and to monitor and verify your identity so that unauthorized users do not gain access to your information.
To Maintain Legal and Regulatory Compliance
We are subject to certain laws and regulations which may require us to process your Personal Information. For example, we process your Personal Information to pay our taxes, to fulfill our business obligations.
IT Feedback has implemented administrative, technical, and physical security controls that are designed to safeguard Personal Information. However, no online activity is ever fully secure or error-free. While we strive to protect your information, we cannot guarantee that your Personal Information is absolutely secure. Please keep this in mind when disclosing any information.
Data Retention
We will retain your Personal Information for as long as your account is active or as needed to provide you services and to maintain a record of your transactions for financial reporting purposes. We will also retain and use your Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Right to Know – You have the right to know the Personal Information we collect, use, disclose, and sell about you.
Right to Deletion – You have the right to request that we delete any Personal Information we have collected from you or maintain about you. We may save Personal Information when permitted by applicable law including, without limitation, when the information is needed for a legal purpose.
Right to Rectification – If you have a account, you may modify certain of your Personal Information by logging into our Site using your username and password and visiting the “Account” page.
You have the right to opt-out of having your Personal Information sold. We do not sell or rent Personal Information to third parties.
Right to Non-Discrimination: We will not discriminate against those who exercise their Rights. Specifically, if you exercise your Rights, we will not deny you goods or Services, charge you different prices or rates for goods or Services or provide you a different level or quality of goods or Services.
For Personal Information that we have collected that is not accessible through the account, you can request, that we correct an error or omission to your Personal Information or delete your Personal Information. We will respond to requests within 30 days, or alternatively, the time frame prescribed by the relevant legislation.
Contact details
You may contact Data Privacy Officer Miikka Jokinen
itfeedback@duck.com
+358 41 7582 553
Legislation
Tietosuojalaki (fi)
Appellate authority
