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Use the dropdown menu to view the events in another time zone. The primary time zone will be displayed in parentheses.
Use the dropdown menu to view the events in another time zone. The primary time zone will be displayed in parentheses.
Visiting Edward Morgan(username: edwardmorgan13)
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Support for Account Access: Tips and Insights?
Has anyone faced issues accessing their account due to an unexpected security check? I've tried verifying my identity multiple times, but the system either freezes or doesn't recognize my details. How did you manage to resolve this? Was the customer service helpful in addressing the issue, and how long did it take to get things sorted out? Looking for advice!
Creation date: Aug 13, 2024 2:14pm Last modified date: Aug 13, 2024 2:14pm Last visit date: Dec 11, 2024 9:29am
2 / 20 comments Displaying comment thread
Aug 14, 2024 ( 1 comment )
8/14/2024
5:46am
Eliska Boryskova (eliskaboryskova)
When I encountered a similar issue, reaching out to alerus customer service made all the difference. They were prompt, guiding me through each step of the verification process with patience. They even followed up to ensure everything was resolved. The whole process was seamless and took about a day. It really eased my worries!
Aug 15, 2024 ( 1 comment )
8/15/2024
6:23am
Edward Morgan (edwardmorgan13)
I'm glad to hear that alerus customer service was so helpful. I'll definitely reach out to them and hope for a similar resolution. Your insights have been reassuring and incredibly valuable!
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