Companies of all sizes and shapes are rapidly adapting to the ever-changing technological environment. This is especially true when it comes to customer service and support. Making use of Artificial Intelligence in the right ways can bring businesses a range of benefits. One of the technology that has helped transform the customer experience is AI for customer service. Before we go into the benefits of making use of an AI chatbot, let's gain a better understanding of the technology and how it functions.

What exactly is The Conversational AI, and what does it mean?

AI chatbots are not rule-based like basic chatbots. They are based on natural language comprehension, natural language processing and natural language generation to understand the human beings they interact with. AI chatbots make use of machine learning, a capability of AI that makes bots smarter with time and use.

Chatbots can communicate with users via instant messaging online and can be integrated into a range of applications and websites. There are two types of formats for chatbots--simple and smart.

Chatbots that are simple respond to queries by utilizing a set of interconnected answers that have been developed. A chatbot that is smart uses machine learning while conversing with users. Therefore, chatbots can build an answer database.

How prevalent are AI chatbots?

Chatbot use in the field of customer service is expected to grow by 31.7 percent over the next five years. It's predicted that 80% of businesses will offer a chatbot on their sites. It is advisable to consider an AI application to keep your company on top of the other.

Top benefits of making use of AI chatbots

Below, we'll look at some of the biggest benefits of integrating the virtual help desk into your business. Not only will you be able to keep pace with your competition, but you will also be able provide substantial benefits to your customers. Consider how much these advantages can benefit your company today and in the future.

Increase lead generation

The amazing potential of AI chatbots to create leads is due to their way of learn, work and accumulate information. Chatbots can identify leads by asking relevant questions and then directing the prospect to sales representatives or appointment scheduler. This helps reduce the effort required by sales teams to find qualified leads. This makes lead generation much more productive and profit-oriented. You will get more cold calls.

While lead generation might not be the first thought that you consider when it comes to making use of AI chatbots to assist customers but it could be an important advantage. The more data the AI application can gather about your customers, you will have more information. It's an extremely powerful tool that makes everything from sales to marketing significantly easier.

Higher resolution and speed

Customers don't like long waits on hold to get answers to their inquiries. It could take up to 10 minutes to get help in a typical scenario where customers have to wait for a call online or by phone. At Aisera You can get amazing info regarding customer service automation.

In this period of waiting, many customers get angry. If they enter the conversation feeling angry because of the wait, it may cause them to be more reluctant to establish a lasting connection with them when you do start to interact. This isn't a new phenomenon. It's the same as waiting in line to get help via a phone call. The wait is now at their desk, but the frustration is still there.

There's virtually no waiting time when you integrate an AI chatbot into your website. Customers can immediately ask questions to the AI and receive the answers they require quickly. This is a more efficient way of offering customer assistance. However in the event that the issue is complicated and extends beyond that which the AI bot can answer, customers can always be directed to a live service representative.

The same is true for AI chatbots. You'll see that they give consistent answers. The bots will provide identical responses to the same customer when they're given the same query twice. However, this may not be true if they talk to two different live representatives. Quite possibly, they might get two different answers--and this is confusing for any customer! What rep should you trust? It's been reported to anyone?

Chatbots are secure because they provide consistent answers.

24/7 support

You never know when your customers are visiting your website, or need help. In this day and age, when people demand immediate access to everything, they don't want to wait for the hours of business to receive assistance they require. Fortunately, AI chatbots are available 24 hours a day all week long.