Conversational AI does exactly what its name implies It can engage in a conversation and communicate with its user. The technology can read and understand human speech and text and can respond in a manner that mimics human conversations. This is done using various advanced dialogue management technologies including Automatic Speech Recognition, Natural Language Processing, Advanced Dialogue Management, Machine Learning, and Noise Cancelling AI. Conversational AI studies human conversation and language processing to mimic speech , and allow the user to feel like they are merely talking to another person.

Conversational AI also studies speech fluctuation to help make the technology less monotonous and more human-like. Speech fluctuation has been shown to be one of the most effective ways for humans to express emotion and create meaning by their words. This is exactly what developers are looking for Conversational AI Chatbot to emulate. Technology that conveys emotion or meaning makes it easier to communicate with.

Benefits of AI chatbot

Thinking about adding a device that makes use of AI to your business? These are the top five advantages of conversational AI.

Precision

Conversational AI offers the biggest advantage of providing greater accuracy. Conversational AI can also provide accuracy in information. Instead of relying on employees to memorize long menus and extensive allergen lists and nutritional information, conversational AI is able to efficiently store and access this information. Specials can be input and advertised by conversational AI, and not rely on employees to remember changing menu options. Customers can communicate their concerns or dietary needs to the conversational AI. Instead of having to go through a binder filled with menu items, employees will be able to quickly respond to customer requests.

Efficiency

AI technology helps cut down on preparation time since orders are delivered directly to the kitchen right from the point-of-sale. AI POS systems can even integrate conversational AI chatbot technology into phone and mobile ordering systems. Conversational AI POS systems function in the same way as conversational ordering kiosks. They are more precise and efficiency. The technology is applicable to web and social media platforms also, with AI POS technology taking online orders and delivery them directly to the kitchen, without taking time away from staff or leaving room for human errors.

With the labor market stretched particularly thin in the current pandemic, POS systems applying conversational AI help take some burden off the employees and reduce the risk of burnout. By cutting down on human labor needed, employees spend less time on repetitive tasks or customer interactions and more on individually-tailored customer satisfaction. These efficiency gains mean employees are more supported and customers are more content (and more likely to return! This is the result.

Contactless Customer Experience

The COVID-19 epidemic has had a major impact on the employment market. Customers now want a contactless ordering experience to maximize safety. Restaurant employees interact with hundreds of patrons each day. Their health is put at risk.

Conversational AI is able to create physical separation between employees and customers, which means greater safety for all. Kiosks as well as POS tablets that rely on conversational AI technology also come with easy-to-clean surfaces to further minimize the spread of bacteria and keep everyone healthy and happy. This technology ensures that safe conversations that are socially distant don't require any less personalized and welcoming.

A Better Customer Experience

Self-ordering kiosks and conversational AI are able to track and record feedback from customers and their satisfaction, giving you real-time data on how your menu items are performing and the way your restaurant is perceived. In the comments to AI Multiple's research on the advantages of chatbots that utilize conversational AI the consumer, they are already excited about the benefits of chatbots and AI.

Fully integrated conversational AIPOS systems equipped with AI will be able to address the excitement in a greater way than chatbots. They fill the need for quick and efficient service for restaurants as well as providing information that could be used to enhance customer experience.

Reduced Operating Costs

Costs of operation can be cut by taking advantage of all the features AI can provide at a fixed cost. Stock tracking, ordering, and feedback analytics can all be managed by conversational AI technology. Conversational AI technology can be used to complete these tasks with no extra cost, as opposed to employing multiple employees. This will save time and also money. When you invest in this type of technology, you can reduce the cost of labor and instead pay fewer support employees fair wages without having to stretch a large staff.