When was the last time you called customer service and navigated through a web of complicated choices only to be placed on hold for several minutes before hearing the words "Hello and how can I help you today?"

We've all had this experience at some point in time, but have you ever considered having the opposite experience? Picture yourself being asked the same question over and over a day by 100 different customers. Or even worse, not knowing the answers to these questions. This is the issue that customer support teams have to face daily.

In the age of declining loyalty of customers, how do brands ensure that they provide good customer service? Artificial Intelligence is the answer. Let's have a look at the top 10 ways AI can enhance customer service.

Chatbot-based customer support

The customer service reps of today must handle numerous calls from customers per day. They also have to face the issue of reducing average time of resolution for each customer. It is recommended to implement it help desk for your business.

There are two major challenges which chatbots can solve. Chatbots can provide quick answers in real-time, with lightning-fast responses. They can take human agents off the burden of addressing large numbers of customer inquiries with highest accuracy and human-like behaviour.

Resource optimization and cost reduction

According to IBM that businesses around the globe shell out more than $1.3 trillion on 265 billion calls from customers every year. Chatbots are a great way for businesses to cut down on customer service costs. They help speed responses, and allow agents to do more difficult tasks, and can answer as high as 80% of routine queries.

An excellent example is call computerization, which blends machine learning and advanced speech recognition technology to improve the traditional voice response system, whilst delivering a 60%-80 cost reduction over human-powered outsourced call centers.

Support for round-the-clock and year-round support

Customers expect service according to their needs. Customers want brands to be available and responsive all hours of the year. This is achievable with automated customer support. This lets companies provide 24/7 customer service and resolve issues quickly. At Aisera.com we provide you with the top quality IT support artificial intelligence.

Customers will be able to have their queries answered 24 hours a day without having to wait for long time to receive an answer. This would not only be a huge help in enhancing customer satisfaction and offering excellent customer service, but it also helps improve the brand's reputation and drive higher customer loyalty.

The customer experience is improved

Artificial intelligence can play a significant role in augmenting human interactions with customers. One of the main methods AI can enhance customer service is via AI-augmented messaging and AI email taggers. AI-augmented messaging enables customer service agents to handle large portions of customer queries through chatbot assistants.

AI tagging of emails allows humans to save time by having AI-powered programs analyze and tag emails and then send them to the correct office. This will allow service reps to cut down on time and focus on more challenging tasks that can't be done without human involvement.

Personalized user experiences

Research suggests that 71% of consumers want the ability to solve customer service issues on their own. AI helps customers find the correct information quicker. Artificial Intelligence helps analyze customers' data and other key metrics, and recommend services or products to customers according to their shopping habits and browsing preferences.

AI can analyze large data sets and draw information like location and weather to suggest content to customers. Through the creation of customer personas, businesses can focus on the individual buying patterns of each customer and gain a deeper comprehension of each and every customer.

Gathering data

AI improves data collection and connects it into a single customer profile based on' behavior patterns. AI relied on existing customer information that was manually fed initially. AI-powered systems of the future are better at requesting customer data without any human intervention.

They can easily analyze behavioral patterns and immediately respond to the needs and sentiments of the customers. They are quick to respond and are aware of the best time to ask further questions. After gathering the required data after which the artificial intelligence systems are able to analyze the data and take further actions to guide the clients through the purchase process.

Predictive insights

It is essential for businesses to provide experiences that are a part of the customer's lives. Customers believe that each brand, product or service is tailored to them by the process of predictive personalization. Businesses that have incorporated AI in their systems have enhanced their customer relationship by providing their customers with relevant information to them.

This has resulted in increased transparency and better communication. AI with predictive insight makes it much easier for them to look through previous inventory and products to locate the right products. If AI is combined with emotions, it will make customer interactions and experience easier and streamlined across all channels.